JUBRIL OLUWASEUN AYOOLA

Administrative & Operations Professional

Fagba Agege, NG.

About

Detail-oriented administrative and operations professional with over 4 years of experience, adept at optimizing office operations, enhancing customer satisfaction, and ensuring financial accuracy across retail and local government sectors. Proven ability to manage complex correspondence, coordinate schedules, and maintain precise records, leveraging tools like ZohoBooks and QuickBooks to drive efficiency and support timely decision-making. Combines strong organizational discipline with a service-first mindset to keep fast-paced teams running efficiently and effectively.

Work

D'Xplorer Cakes

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Sales & Administrative Assistant

Lagos, Lagos State, Nigeria

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Summary

Expertly manages sales and administrative functions for D'Xplorer Cakes, enhancing customer satisfaction and ensuring precise financial and operational oversight.

Highlights

Streamlined customer inquiry management across email and walk-in channels, reducing average response time by 15% and improving satisfaction rates by 20%.

Maintained accurate sales, inventory, and customer data using ZohoBooks, ensuring 99% data integrity for reliable financial reporting.

Coordinated daily office operations, including documentation and inter-team communication, resulting in 10% smoother workflow continuity.

Tracked and reconciled monthly expenses, contributing to a 5% reduction in budget discrepancies and enhanced financial oversight.

Zolakaz Shopping Mall

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Sales Representative

Ilaro, Ogun State, Nigeria

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Summary

Drove sales performance and strengthened customer relationships at Zolakaz Shopping Mall through meticulous record management and proactive engagement.

Highlights

Managed comprehensive transaction and customer records, enabling 20% faster retrieval and ensuring 100% audit-readiness for all financial periods.

Produced daily and weekly sales and inventory reports, directly informing restocking decisions and reducing stockouts by 15%.

Built lasting customer relationships through proactive follow-ups, contributing to a measurable 10% improvement in repeat patronage.

Supported administrative documentation and data entry processes, reducing operational record errors by 8% and improving data accuracy.

Modu Shopping Mall

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Sales Attendant

Abeokuta, Ogun State, Nigeria

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Summary

Efficiently processed transactions and managed sales records at Modu Shopping Mall, ensuring accuracy and high customer satisfaction.

Highlights

Processed transactions, invoices, and payments using QuickBooks, maintaining zero unreconciled discrepancies throughout a two-year tenure.

Resolved customer complaints efficiently, escalating complex issues and achieving consistent satisfaction outcomes for over 95% of interactions.

Maintained organized sales and inventory records, supporting accurate end-of-day closing reports and reducing discrepancies by 12%.

Assisted with stock management and procurement documentation, contributing to a 5% reduction in supply gaps and improved inventory availability.

Alimosho Local Government

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Administrative Intern

Lagos, Lagos State, Nigeria

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Summary

Supported Alimosho Local Government by managing official correspondence, preparing critical documents, and maintaining accurate administrative databases.

Highlights

Managed the inflow and outflow of official correspondence, establishing a well-organized document tracking system that improved retrieval efficiency by 10%.

Prepared reports, memos, and meeting documents for senior staff, supporting timely decision-making processes for over 30 key meetings.

Performed data entry and maintained administrative databases, improving record accuracy by 15% for the department.

Education

Federal Polytechnic Ilaro

Ilaro, Ogun State, Nigeria
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Higher National Diploma Public Administration

The Polytechnic, Ibadan

Ibadan, Oyo State, Nigeria
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National Diploma Public Administration

Languages

English

Skills

Administrative Support

Office Coordination, Calendar & Schedule Management, Correspondence & Communication, Record Keeping & Documentation, Data Entry & Database Maintenance, Meeting Coordination & Minute Taking, Vendor & Stakeholder Coordination.

Financial & Accounting

Basic Bookkeeping, Expense Tracking, ZohoBooks, QuickBooks.

Customer Relations

Customer Support & Relationship Management, Customer Inquiry Management, Complaint Resolution.

Productivity Software

Microsoft Excel, Microsoft Word, PowerPoint, Google Docs, Google Sheets.

Design Tools

Canva, CorelDraw.

Retail Operations

Retail Management, Sales & Inventory Reporting, Stock Management, Procurement Documentation.