About
Detail-oriented administrative and operations professional with over 4 years of experience, adept at optimizing office operations, enhancing customer satisfaction, and ensuring financial accuracy across retail and local government sectors. Proven ability to manage complex correspondence, coordinate schedules, and maintain precise records, leveraging tools like ZohoBooks and QuickBooks to drive efficiency and support timely decision-making. Combines strong organizational discipline with a service-first mindset to keep fast-paced teams running efficiently and effectively.
Work
D'Xplorer Cakes
|Sales & Administrative Assistant
Lagos, Lagos State, Nigeria
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Summary
Expertly manages sales and administrative functions for D'Xplorer Cakes, enhancing customer satisfaction and ensuring precise financial and operational oversight.
Highlights
Streamlined customer inquiry management across email and walk-in channels, reducing average response time by 15% and improving satisfaction rates by 20%.
Maintained accurate sales, inventory, and customer data using ZohoBooks, ensuring 99% data integrity for reliable financial reporting.
Coordinated daily office operations, including documentation and inter-team communication, resulting in 10% smoother workflow continuity.
Tracked and reconciled monthly expenses, contributing to a 5% reduction in budget discrepancies and enhanced financial oversight.
Zolakaz Shopping Mall
|Sales Representative
Ilaro, Ogun State, Nigeria
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Summary
Drove sales performance and strengthened customer relationships at Zolakaz Shopping Mall through meticulous record management and proactive engagement.
Highlights
Managed comprehensive transaction and customer records, enabling 20% faster retrieval and ensuring 100% audit-readiness for all financial periods.
Produced daily and weekly sales and inventory reports, directly informing restocking decisions and reducing stockouts by 15%.
Built lasting customer relationships through proactive follow-ups, contributing to a measurable 10% improvement in repeat patronage.
Supported administrative documentation and data entry processes, reducing operational record errors by 8% and improving data accuracy.
Modu Shopping Mall
|Sales Attendant
Abeokuta, Ogun State, Nigeria
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Summary
Efficiently processed transactions and managed sales records at Modu Shopping Mall, ensuring accuracy and high customer satisfaction.
Highlights
Processed transactions, invoices, and payments using QuickBooks, maintaining zero unreconciled discrepancies throughout a two-year tenure.
Resolved customer complaints efficiently, escalating complex issues and achieving consistent satisfaction outcomes for over 95% of interactions.
Maintained organized sales and inventory records, supporting accurate end-of-day closing reports and reducing discrepancies by 12%.
Assisted with stock management and procurement documentation, contributing to a 5% reduction in supply gaps and improved inventory availability.
Alimosho Local Government
|Administrative Intern
Lagos, Lagos State, Nigeria
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Summary
Supported Alimosho Local Government by managing official correspondence, preparing critical documents, and maintaining accurate administrative databases.
Highlights
Managed the inflow and outflow of official correspondence, establishing a well-organized document tracking system that improved retrieval efficiency by 10%.
Prepared reports, memos, and meeting documents for senior staff, supporting timely decision-making processes for over 30 key meetings.
Performed data entry and maintained administrative databases, improving record accuracy by 15% for the department.
Education
Federal Polytechnic Ilaro
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Higher National Diploma
Public Administration
The Polytechnic, Ibadan
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National Diploma
Public Administration
Languages
English
Skills
Administrative Support
Office Coordination, Calendar & Schedule Management, Correspondence & Communication, Record Keeping & Documentation, Data Entry & Database Maintenance, Meeting Coordination & Minute Taking, Vendor & Stakeholder Coordination.
Financial & Accounting
Basic Bookkeeping, Expense Tracking, ZohoBooks, QuickBooks.
Customer Relations
Customer Support & Relationship Management, Customer Inquiry Management, Complaint Resolution.
Productivity Software
Microsoft Excel, Microsoft Word, PowerPoint, Google Docs, Google Sheets.
Design Tools
Canva, CorelDraw.
Retail Operations
Retail Management, Sales & Inventory Reporting, Stock Management, Procurement Documentation.